The customer tracking link
Every order has its own tracking page. Send it to the buyer and they can see where their order is without calling you. Buyers who know the parcel is coming are more likely to pick up the rider's call and have the cash ready.
Where to find it
Open the order. The Tracking link card on the right shows the link, which ends in /track/ followed by the order's code.
- Choose the copy button to copy the link, then paste it in a chat or SMS.
- Choose the open button to see the page exactly as the buyer does.
How buyers get it
You often do not need to send it yourself. The link already goes out:
- in the message the WhatsApp button on the order prepares for the buyer,
- in the receipt email, and in each email when the order moves, if the buyer gave an email,
- on the thank-you screen after a buyer orders from your store link, as Track your order.
What the buyer sees
The page shows your store name, the order number and the date it was placed. Below that is a four-step progress line: Order received, Confirmed, On the way and Delivered, with a short note for the current stage.
| Order stage | Step shown | Note to the buyer |
|---|---|---|
| Pending | Order received | Your store has the order and will call to confirm it. |
| Call Back, Follow Up | Confirmed | Your store is trying to reach them. Keep the phone on and pick up. |
| Rescheduled | Confirmed | Delivery has a new date, and your store will say when it is on the way. |
| In Transit | On the way | The rider will call when close. Have the amount ready, in naira. |
| Delivered | Delivered | Delivered, with a thank-you. |
| Rejected | None | The delivery didn't go through, with how to reach you to order again. |
Under the progress line the buyer sees their items, with product photos where you have added them, and the amount to Pay on delivery. Once delivered, the amount is shown as the Total.
The page follows the order's stage. When you move the order, the buyer sees the new step the next time they open or refresh the page. See Order stages.
Questions from buyers
The bottom of the page asks the buyer to call or WhatsApp your store on the number that called them to confirm, and to quote their order number. That is one more reason to call every buyer before you dispatch.
Good to know
- The page shows no name, phone number or address. Only someone with the full link can open it, and search engines do not list it.
- The amount shown is the order's Customer pays at the door. If Payment is Paid, the page labels it Paid and doesn't ask the buyer to have cash ready.
- The page carries a small "Delivery tracking by Kushi Sales" line at the bottom.