Common questions
Short answers to the questions sellers ask most. Each one links to the full article.
I didn't get the confirmation email
Check your spam or promotions folder for an email from Kushi Sales. On the Confirm your email screen, choose Send a new link; you can send one every 60 seconds. Each new link replaces the last one, so open the newest email. After you tap the link, choose I've confirmed it. See Set up in 10 minutes.
My store link isn't working
Your link is sales.kushi.ng/store/ followed by the store address you picked at sign-up. Copy it from Settings with Copy link rather than typing it. The store only shows products that are switched on, so check at least one product is active. See Your store link.
Can I change my store address?
Not in the app yet. Email support@kushi.ng with your current address and the one you want.
An agent's cash doesn't add up
When an order is marked Delivered with an agent on it, the agent owes the order total minus its delivery cost. If the order is moved out of Delivered, that amount comes off again. Open the agent's ledger on the Agents page and check each line against your orders: a wrong delivery cost, a wrong agent, or a cash payment not yet recorded are the usual causes. See What an agent owes you and Record cash from an agent.
An order was marked delivered with no agent
Kushi takes the stock from your office, and no agent is charged for the cash. If an agent did deliver it, set the agent on the order. The cash is then added to what they owe. The stock isn't moved again, so if the agent carried it, correct the counts. See Order stages and Stock changes.
I've hit the 50 orders limit on Hustler
You don't lose orders. They keep arriving after the 50th, but the buyer's name, phone and address are hidden on the extra ones until you upgrade. Upgrading shows them straight away. The count restarts on the 1st of each month. See Plans and billing.
I can't add a third product
Hustler allows 2 products. Upgrade to Growth or above for unlimited products. Nothing you've already saved changes. See Plans and billing.
Can my delivery agents log in?
No. Agents are records you keep, not users. They don't need a login and don't use a staff seat. You reach them by phone or WhatsApp from the Agents page. See Delivery agents.
A teammate can't see some orders
Their role probably doesn't include "See every order, not just their own". Without it, they only see orders assigned to them, and orders from your store link and the API arrive unassigned. Give them a role with that permission, or assign the orders to them. See Your team and roles.
Can I bring in my old orders?
Yes, from a CSV file. Imported orders keep their original dates and statuses, and they don't move stock. See Importing and exporting orders.
Is my data deleted when the trial ends?
No. When the 14-day trial ends, your store moves to the free Hustler plan unless you've paid. Your orders, products, agents and team all stay. See Plans and billing.
Can I use Kushi on my phone?
Yes. Open sales.kushi.ng in your phone's browser and sign in. The bottom bar has your main pages, New order in the middle, and More for the rest. To open it like an app, add it to your Home Screen from the browser menu. On iPhone you need to do this before new-order alerts will work. See Workspace settings.
How do I contact support?
Email support@kushi.ng. Tell us your store name and what you were trying to do. For ideas or something broken, you can also use Send feedback in Settings.